Last updated: 2026-04-28
What data do we collect?
Ping Live collects the following data from sales representatives:
- Authentication credentials: email and password, used to sign in via Supabase Auth. The session token is stored locally in the extension's storage.
- Alert responses: whether the user accepted, refused, or did not respond to a lead alert.
- Lead reference: the HubSpot deal ID associated with each alert. We store only the reference (ID), never the deal content (lead name, phone, notes, etc.).
- Technical telemetry: extension health signals — service worker heartbeats, WebSocket connection state, alert delivery timing. This is technical monitoring of the extension itself, not behavioral tracking. No browsing history, no keystrokes, no clicks outside the extension are recorded.
How do we use this data?
- Email + password: solely to authenticate the user and route alerts to the correct sales representative. Passwords are hashed by Supabase Auth (never stored in plaintext).
- Alert responses: to track alert status and enable the cascade system (passing alerts to the next available teammate when one declines or doesn't respond).
- HubSpot deal ID: solely to link each alert to its source deal in HubSpot for follow-up.
- Technical telemetry: solely to detect and resolve reliability issues (e.g. extension stops receiving alerts, WebSocket disconnects). Used for internal diagnostics, never for performance reviews or individual monitoring.
Data storage
All data is stored securely on Supabase (hosted on AWS, eu-west-1 / Ireland). Each user can only access their own data. Row-Level Security (RLS) is enforced at the database level.
Third-party sharing
We do not sell, transfer, or share user data with any third party. Data flows only between the extension and our own Supabase instance.
Data retention
Alert and telemetry data are retained for operational and analytics purposes for as long as the user remains a LiveMentor sales representative. Users can request deletion of their data at any time by contacting the administrator.
Contact
For any questions regarding this privacy policy, contact: [email protected]